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Privacy Statement

Privacy Policy


1. Introduction

Pilates Centar 25 d.o.o., operating as Pilates Club, located at Stroženačka 1D, Podstrana, Croatia, is committed to protecting your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Croatian laws. This Privacy Policy outlines how we collect, process, and protect your personal information.
 

2. Definitions

  • Personal Data: Any information relating to an identified or identifiable natural person.

  • Processing: Any operation performed on personal data, such as collection, storage, use, or deletion.
     

3. How We Collect Personal Data

We may collect your personal data through:

  1. Service Engagement: When you enroll in our classes or use our services.

  2. Communication: When you contact us via our website, email, phone, or in person.

  3. Subscriptions: When you subscribe to our newsletters or promotional materials.

  4. Surveys and Promotions: When you participate in our surveys, contests, or marketing campaigns.

  5. Website Interaction: When you visit or interact with our website or social media pages.
     

4. Types of Personal Data We Process

Depending on your interaction with us, we may process the following personal data:

  1. Identification Details: Name, surname, date of birth, nationality.

  2. Contact Information: Address, phone number, email address.

  3. Payment Information: Credit or debit card details, bank account numbers.

  4. Health Information: Relevant medical history or conditions pertinent to your participation in our classes.

  5. Technical Data: IP address, device information, and browsing behavior on our website.
     

5. Purpose of Personal Data Processing

We process your personal data for the following purposes:

  1. Service Provision: To deliver the services you have requested, including class registrations and personalized training programs.

  2. Communication: To respond to inquiries, send confirmations, and provide customer support.

  3. Marketing: To inform you about new classes, promotions, or events, provided you have consented to receive such information.

  4. Legal Obligations: To comply with applicable laws and regulations, such as tax and accounting requirements.

  5. Safety and Security: To ensure the safety of our premises, staff, and clients.
     

6. Legal Basis for Personal Data Processing

We process your personal data based on:

  1. Performance of a Contract: Processing is necessary to provide our services.

  2. Legal Obligations: Compliance with legal and regulatory requirements.

  3. Legitimate Interests: For business development and improvement of services, provided these interests do not override your rights.

  4. Consent: Where you have explicitly consented to specific processing activities, such as receiving marketing communications.
     

7. Recipients of Your Personal Data

We may share your personal data with:

  1. Service Providers: Third-party vendors who assist in delivering our services, such as payment processors and IT support.

  2. Legal Authorities: When required by law, to comply with legal obligations or respond to legal processes.
     

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. For example, financial records are kept for [specify duration, e.g., 7 years] to comply with tax regulations.
 

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
 

10. Your Rights

You have the following rights regarding your personal data:

  1. Access: To know what personal data we hold about you.

  2. Rectification: To correct inaccurate or incomplete data.

  3. Erasure: To request deletion of your data, subject to legal obligations.

  4. Restriction: To limit the processing of your data under certain conditions.

  5. Objection: To object to processing based on legitimate interests or for direct marketing purposes.

  6. Data Portability: To receive your data in a structured, commonly used format.

To exercise these rights, please contact us at:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you via email.
 

12. Contact Information

For any questions or concerns regarding this Privacy Policy or the processing of your personal data, please contact us at:

By engaging with our services, you acknowledge that you have read and understood this Privacy Policy.
Last updated 20 March 2025.

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